PAYMENT & SHIPPING:
What payment methods do you accept?
We accept payment by credit card or paypal. If you’re a caveman (or cave lady) without a credit card or Paypal and would like to pay via cash, check, or money order, contact @ CONTACT US for info on alternate payment methods. We do accept orders over the phone.
Do you ship internationally?
Yes, we ship internationally. You should see the available shipping options to your country as you go through checkout. If you get an error instead of a shipping option during checkout, please email @ CONTACT US with your location and we will get it fixed.
Attention International Buyers:
Depending on your delivery location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order with SILHOUETTE DESIGN SHOP, and you will be required to pay them to receive your package.
Do you ship to APO / FPO addresses?
Yes, we ship to APO and FPO addresses. Since we use the United States Postal Service, customers shipping to APO or FPO addresses should put the United States as their country and use domestic shipping options and rates.
RETURNS & EXCHANGES:
I was sent the wrong shirt/I was sent a defective shirt.
If you received the wrong shirt or the shirt we sent you is defective, do not just mail it back to us. Please email @ CONTACT US or call with your order number and specifics on what we messed up, and we will take care of it for you.
How do I exchange a shirt I purchased?
Unworn/unwashed shirts can be exchanged within 30 days of delivery. The packing slip that was included with your order has the instructions for an exchange at the bottom of the page. If you no longer have the packing slip you can email @ CONTACT US and we can let you know how to exchange your shirt.
How can I make a change to my order?
If you made a mistake on your order or would just like to change something, please email @ CONTACT US and let us know. If your order has not been shipped out yet, we should be able to make the change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed.
Why didn’t I receive a confirmation email?
Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there you can email @ CONTACT US and we can confirm that the order was placed.
Do your shirts ever go on backorder?
We keep all our other shirts in stock but sometimes temporarily run out of a certain size of a design. We will send you an email right away notifying you of any out of stock situation. We will usually get the shirt back in stock within a week. Often our new shirt for the week is not yet in stock, hence the discount for pre-ordering it. This is always noted in the description. If you order a design that is up for pre-order, expect it to be delayed 1 – 2 weeks. If your order contains one or more shirts that are out of stock, then it will not typically be shipped out until all the shirts are in stock.
What name will appear on my credit card bill?
The name on your credit card bill will be SILHOUET DS, or SILHOUETTE DESIGN for card that allow 19 alpha-numeric characters.